Tenants and Leaseholders

Tenants and leaseholders are legally entitled to safe, healthy homes and dealing with unresolved repairs can often be frustrating and overwhelming - improving housing standards and growing awareness of disrepair issues means knowing your rights is essential to resolving issues quickly

DISREPAIR AWARE provides impartial guidance to help tenants and leaseholders understand their options, communicate with their landlord and take action to get repairs completed

Our ethos

  • Preventing issues

    Landlords should ensure their homes and estates are regularly inspected and properly maintained to prevent disrepair issues from occurring

  • Understanding rights

    Residents should have the information they need to understand their rights and responsibilities to ensure they are treated fairly

  • Working together

    Residents and landlords should talk early and work together to discuss and resolve issues quickly in order to avoid the need for legal action

If you are a Tenant or Leaseholder that needs support with housing disrepair, we can help

Our services

  • Guidance

    We provide free guidance on our website to help tenants and leaseholders understand their rights and take action - read guidance

  • Resources

    We link to free resources from our website to help tenants and leaseholders get the support they need quickly - view resources

  • Referrals

    We offer referrals via our website for tenants and leaseholders to get help from regulated disrepair solicitors - request referral

Based on the current average weekly social rent in 2025, a tenant with faulty heating in their home for 3 years could be entitled to up to £7,200 compensation

Our process

  • 1. Submit form

    Complete each section of our pop up form and submit it for a free check of your eligibility to make a housing disrepair claim

  • 2. Free referral

    When we receive your form we will refer your information to our carefully selected panel of regulated and vetted housing disrepair solicitors

  • 3. Free check

    Our panel of solicitors will use the information in your form to check your eligibility and then contact you to discuss the next steps
Eligibility Check

Case Study: Mrs M from Islington

Context: Mrs M, a single mother with 3 children, was living in a housing association home with severe mould for over a year

Resolution: Following a free referral from DISREPAIR AWARE, Mrs M was able to get fast legal advice and reach an agreement with her landlord without the need to go to Court

Case Study: Mr H from Birmingham

Context: Mr H had been suffering from leaks from an upstairs flat into his Council-owned home for 4 and a half years

Resolution: After getting free advice from DISREPAIR AWARE, Mr H was able to fully resolve his issues through his Council's Alternative Dispute Resolution (ADR) scheme

Housing Disrepair Claim Eligibility Check

DISREPAIR AWARE offers tenants and leaseholders a free and no obligation check of their eligibility to make a housing disrepair claim

Learn more