Resources
DISREPAIR AWARE
DISREPAIR AWARE is an independent and impartial housing disrepair information, referral and support service that helps tenants and leaseholders understand their rights and get the support they need to take action
Shelter
Shelter is a housing and homelessness charity that provides support to tenants on various issues, including housing disrepair
Citizen's Advice
Citizens Advice is a network of charities providing confidential and impartial advice to anyone who needs it on a wide range of issues, including housing disrepair
Housing Ombudsman Service
The Housing Ombudsman Service is a Government-funded agency that investigates complaints about social housing landlords - it also provides a free service to resolve disputes
Law Centres
Law Centres provide specialist legal advice on a variety of problems relating to social welfare law, which includes housing disrepair
Local Tenant Panel
Tenant Panels, or Resident Panels, are groups of residents, usually living in social housing, who work with their landlord to improve services and ensure accountability - they also provide a platform for residents to voice their opinions and influence decision-making
Government's Resident Panel
The Government's Social Housing Resident Panel brings together up to 250 social housing residents from across the country so they can directly share their views to develop policy and implement reforms - other organisations also operate Panels, such as the Housing Ombudsman Service and the National Housing Federation
The Property Ombudsman
The Property Ombudsman is an independent service that provides an alternative way for consumers to resolve disputes with property businesses like estate agents, letting agents and surveyors
Leasehold Advisory Service
The Leasehold Advisory Service is Government funded and provides independent advice for residential leaseholders
NHS
Housing disrepair issues can cause physical and mental illness - if you need treatment you should contact NHS 111, your local GP, urgent treatment centre or hospital