Managing Agents

Managing agents play a crucial role in supporting landlords, tenants and leaseholders and dealing with repair-related disputes is becoming increasingly challenging - legislation is strengthening and slow response times and poor quality repairs can lead to costly claims and damaged reputations

DISREPAIR AWARE provides independent advice and training to help letting agents and property managers reduce risk for their landlord clients and comply with contract terms

Our ethos

  • Preventing issues

    Landlords should ensure their homes and estates are regularly inspected and properly maintained to prevent disrepair issues from occurring

  • Understanding rights

    Residents should have the information they need to understand their rights and responsibilities to ensure they are treated fairly

  • Working together

    Residents and landlords should talk early and work together to discuss and resolve issues quickly in order to avoid the need for legal action

If you are a Managing Agent that needs support with housing disrepair, we can help

Our services

  • Advice & Support

    Pragmatic guidance and tailored support to help agents meet their obligations, improve repair handling on behalf of landlord clients, reduce complaints and minimise risks - request call

  • Training & Improvement

    Targeted training to help agent teams understand legal repair duties, manage damp and mould issues and strengthen internal processes using practical tools and existing systems - request call

  • Audits & Procurement

    Assessments of operational policies/processes and support to source and appoint reliable solicitors, surveyors and contractors to ensure compliance and protect landlords - request call

A letting agent must keep suitable records of repairs undertaken on behalf of the landlord and ensure instructions to contractors indicate the urgency and scope of the works

- Property Ombudsman Code of Practice for Residential Letting Agents

Our process

  • 1. Contact form

    We will reply to you within 24 to 48 hours following a request for a call back via our Contact form or sooner

  • 2. Call back

    We will call back at a convenient time and date to get an overview of your organisation and the issues

  • 3. Free consultation

    We will schedule a free initial consultation call to talk through your needs and find out how we can help
Request call