Registered Providers

Registered Providers face growing scrutiny over their management of repairs and compliance with legislation - stronger consumer regulation and higher tenant expectations means that delays can lead to increased complaints, Ombudsman Judgements and significant legal and reputational risk

DISREPAIR AWARE offers consultancy and training services to help housing providers strengthen compliance, resolve issues early and deliver safer, healthier homes for their residents

Our ethos

  • Preventing issues

    Landlords should ensure their homes and estates are regularly inspected and properly maintained to prevent disrepair issues from occurring

  • Understanding rights

    Residents should have the information they need to understand their rights and responsibilities to ensure they are treated fairly

  • Working together

    Residents and landlords should talk early and work together to discuss and resolve issues quickly in order to avoid the need for legal action

If you are a Registered Provider that needs support with housing disrepair, we can help

Our services

  • Advice & Support

    Expert advice and hands-on consultancy to support the development of strategy and management, change and project delivery, tailored to improve services, reduce risk and meet regulatory expectations - request call

  • Training & Improvement

    Targeted training to build knowledge, develop skills, strengthen processes and optimise systems for legal disrepair, damp and mould and HHSRS, as well as people development and technology enablement - request call

  • Audits & Procurement

    Independent audits of disrepair policies, procedures and operations, complemented with guidance to procure the right solicitors, surveyors and supply chain, ensuring quality, compliance and continuous improvement - request call

Maintenance issues accounted for 45% of complaints in 2024-25, with a 474% increase in complaints about poor housing conditions since 2019-20

- Housing Ombudsman Spotlight Report: Repairing Trust, May 2025

Advice

  • Guidance

    Practical advice to help navigate disrepair obligations, resident concerns and regulatory expectations with clarity, confidence and a focus on early resolution

  • Consultancy

    Expert consultancy to assess, improve and embed effective disrepair policies, procedures and performance aligned with legislation, Ombudsman expectations and best practice

  • Strategy

    Strategic approaches to disrepair prevention, risk management and resident engagement, transforming reactive services into cost-effective proactive, accountable systems
Request call

Support

  • Management

    Interim or ongoing support to strengthen disrepair and damp & mould case management, improve oversight, reduce backlogs and drive better outcomes for residents and organisations

  • Change

    Change initiatives that improve disrepair services, whether restructuring teams, embedding new policies or aligning practice with regulatory expectations and resident needs

  • Projects

    Expert-led planning and delivery of disrepair-related projects, including pilots, ADR schemes, service reviews and improvement activities on time, on budget, and with measurable impact
Request call

'About 15% of homes (3.8 million) currently fail the existing Decent Homes Standard and around 8% of dwellings in England have Category 1 Hazards'

- Helen Garrett of BRE, speaking at the Housing, Communities and Local Government Committee Inquiry into Housing Conditions in England, September 2025

Training

  • Disrepair

    Knowledge and strategies to manage and prevent housing disrepair claims, comply with legal obligations and reduce risk through proactive, resident-focused practices

    Learn more 

  • Damp & Mould

    Comprehensive overview of legal duties and best practice in identifying, treating, and managing damp and mould, by close engagement with residents

    Learn more 

  • HHSRS

    Clear and practical understanding of the HHSRS framework, enabling landlords to identify hazards, reduce risk and respond effectively to regulatory expectations

    Learn more 
Request call

Improvement

  • People

    Development of staff capabilities, culture, and accountability around disrepair through coaching, role clarity and competency frameworks tailored to frontline teams, leaders and contractors

  • Process

    Reviewing and improving disrepair processes, from reporting and triage to case closure, to increase efficiency, consistency, and compliance across housing management and repairs services

  • Technology

    Support to select, implement or optimise technology to improve case workflow and tracking, diagnostics, communication and data insight, aligning digital tools with operational needs
Request call

28% of people in the UK report living in homes with damp, mould or cold and those from the lowest income households are twice as likely to live in homes with issues like damp or mould and four times as likely to live in a cold home

- Health Equals, the UK’s campaign to improve health inequalities, 2025

Audits

  • Policy

    Forensic reviews of disrepair and damp & mould and related policies against legislation, regulation and Ombudsman expectations, identifying gaps and recommending improvements to strengthen compliance

  • Procedure

    Well-scoped audits of disrepair procedures to assess efficiency, effectiveness, consistency and risk, highlighting weaknesses in triage, case handling and governance escalation processes with practical recommendations

  • Operations

    Leadership to manage active and legacy disrepair case demand, mobilise resources, embed delivery models and and optimise systems functionality, supported by suitable benchmarking to drive measurable service improvements
Request call

Procurement

  • Solicitors

    Procurement of experienced disrepair solicitors through fair, transparent processes, ensuring quality legal representation aligned with policies, resident needs and regulations, as well as strong risk and cost control

  • Surveyors

    Appointment of disrepair and damp & mould surveyors with the right qualifications, competence and responsiveness to improve the reliability of evidence and trust in the disrepair resolution process

  • Suppliers

    Advice and support to procure specialist suppliers that can respond to disrepair issues effectively, with appropriate rates and terms and a focus on early intervention and minimal decants
Request call

Our process

  • 1. Contact form

    We will reply to you within 24 to 48 hours following a request for a call back via our Contact form or sooner

  • 2. Call back

    We will call back at a convenient time and date to get an overview of your organisation and its issues

  • 3. Free consultation

    We will schedule a free initial consultation call to talk through your needs and find out how we can help
Request call

Case Study: Council in South London

Brief: DISREPAIR AWARE scoped, planned and established an Alternative Dispute Resolution (ADR) scheme to support tenants and leaseholders with long-standing housing disrepair issues who preferred not to seek legal action

Outcome: A significant volume of Disrepair Claims were able to be diverted to and resolved through ADR for the first time, achieving significant savings for the Council

Case Study: Housing association in North London

Brief: DISREPAIR AWARE provided operational support to a G15 housing association to increase Case closures and identify and triage legal risk in its backlog

Outcome: A record high volume of Disrepair Cases were Closed in the 2nd month of the project and the backlog comprehensively assessed for high risk issues