About

Welcome to DISREPAIR AWARE, the UK's only independent and impartial information, referral and support service for housing disrepair

What is our ethos?

  • Preventing issues

    Landlords should ensure their homes and estates are regularly inspected and properly maintained to prevent disrepair issues from occurring

  • Understanding rights

    Residents should have the information they need to understand their rights and responsibilities to ensure they are treated fairly

  • Working together

    Residents and landlords should talk early and work together to discuss and resolve issues quickly in order to avoid the need for legal action

The Housing Ombudsman called for an independent royal commission 'to reimagine the future of social housing' and 're-establish the link between housing and health'

- The Guardian, 22nd January 2024

What do we want?

  • Make tenants and leaseholders safe

    Everyone should be able to live in a home that is safe - we want to help tenants and leaseholders be safe and stay safe

  • Make social and private landlords compliant

    The law around housing disrepair is complex - we want to help registered providers and private landlords be compliant and stay compliant

  • Make housing conditions better

    Many rented homes are not inspected regularly or maintained properly - we want to help improve housing conditions for everyone

Awaab's Law came into force to protect social housing tenants from emergency hazards and damp and mould

- UK Government Press Release, 27th October 2025

What do we do?

  • Help tenants and leaseholders

    We help tenants and leaseholders of social and private landlords to understand their rights and how to get support

  • Support social and private landlords

    We support registered providers, private landlords and managing agents to understand their obligations and how to get compliant

  • Raise awareness of disrepair issues

    We engage with the media, landlord bodies and the Government to raise awareness of housing disrepair issues in the UK

Better well-being and good health were more frequently reported by households living in good quality housing

- English Housing Survey 2022 to 2023: housing quality and condition, July 2024

What do we not do?

  • Manage claims

    We do not manage claims as we are not a law firm or a claims management company

  • Share information

    We do not share personal information unless we are given explicit consent to do so

  • Receive commission

    We do not receive commission for making referrals to housing disrepair solicitors

Disclaimer

The information presented on the DISREPAIR AWARE website is made available solely for general information purposes and does not constitute legal advice - please refer to our Terms of service for more information

DISREPAIR AWARE is not a law firm regulated by the Solicitors Regulation Authority or a claims management company regulated by the Financial Conduct Authority

DISREPAIR AWARE is not associated with or accredited or endorsed by any Government agency