About

Welcome to DISREPAIR AWARE, the UK's only independent and impartial information and support service for housing disrepair

What do we believe?

  • Landlords should prevent disrepair in their homes

    Landlords and their agents should ensure homes and estates are regularly inspected and properly maintained to prevent disrepair issues from occurring

  • Residents should know & understand their rights

    Tenants and leaseholders should have the information they need to understand their rights and responsibilities and make sure they are treated fairly

  • Landlords & residents should always work together

    Landlords and their agents should work together with tenants and leaseholders to resolve disrepair issues quickly in order to avoid the need for legal action

The Housing Ombudsman called for an independent royal commission 'to reimagine the future of social housing' and 're-establish the link between housing and health'

- The Guardian, 22nd January 2024

What do we want?

  • Make housing safe and healthy for everyone

    Everyone should live in a safe and healthy home - we want to help social and private tenants and leaseholders be safe and stay safe

  • Make social and private landlords compliant

    Landlords must comply with the law - we want to help registered providers and private landlords be compliant and stay compliant

  • Make housing safety legislation simpler

    Housing safety legislation is too complicated - we want to help simplify it to improve tenant and leaseholder safety

Awaab's Law came into force to protect social housing tenants from emergency hazards and damp and mould

- UK Government Press Release, 27th October 2025

What do we do?

  • Help tenants and leaseholders

    We help tenants and leaseholders of social and private landlords to understand their rights and how to get support

  • Support social and private landlords

    We support registered providers, private landlords and managing agents to understand their obligations and how to get compliant

  • Raise awareness of disrepair issues

    We engage with the media, landlords, agents and the Government to raise awareness of housing disrepair issues in the UK

We also provide links to useful Resources and active Campaigns to support tenants and leaseholders with housing disrepair issues

Better well-being and good health were more frequently reported by households living in good quality housing

- English Housing Survey 2022 to 2023: housing quality and condition, July 2024

What do we not do?

  • Manage claims

    We do not manage claims as we are not a law firm or a claims management company

  • Receive commission

    We do not receive any commission for making any referrals to housing disrepair solicitors

  • Share information

    We do not share personal information unless we are given direct and explicit consent to do so

Disclaimer

The information presented on the DISREPAIR AWARE website is made available solely for general information purposes and does not constitute legal advice - please refer to our Terms of service for more information

DISREPAIR AWARE is not a law firm regulated by the Solicitors Regulation Authority or a claims management company regulated by the Financial Conduct Authority and does not charge fees or receive commissions for making referrals on behalf of tenants and leaseholders

DISREPAIR AWARE is not associated with or accredited or endorsed by any Government agency